ICT and Operational Support

To meet the needs of a modern, mobile workforce 2019 saw us roll out our new fully cloud based and managed IT infrastructure to establish a modern digital workplace for all employees. The new suite of systems will allow us to accelerate IT deployments, save time and ultimately operate in a more agile and efficient manner.

To facilitate this process, the year saw us hire a dedicated Application Manager who will continue to ensure that all staff across the organisation are on-boarded to the new environment smoothly.

With additional support we have been able to bring our new CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning) systems closer together - and work towards a number of significant operational efficiencies.

By maintaining a close relationship with our network of IT partners, we also succeeded in improving global communication between the Amsterdam Office and various Country Offices. This included the donation of eight new video conferencing systems for use in our programme countries from technology giant Cisco.

We are a learning organisation - always looking to learn and improve upon what we do. To compliment the roll out of the new War Child Learning World, we were also granted access to the IT-University - the Netherlands first online ‘New Learning’ platform.

All of these developments will allow our IT capacity to become more responsive to the needs of our staff, beneficiaries and supporters - as well as address new cybersecurity threats posed by the modern era.